Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website ("Our Site"). Any personal data We do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 2018 and the EU Regulation 2016/679, which is incorporated into UK law under the Data Protection and Privacy Electronic Communications (EU Exit) Regulations 2019 (referred to collectively here as the “Data Protection Regulations”);

“We / Us / Our” means the entity operating this website.

2. Information About Us

• 2.1 Our Site is owned and operated by a registered entity.
• 2.2 We have notified the Information Commissioner of our data processing activities.
• 2.3 This Site operates as a Lead Generation site, which means that any enquiry made through our online form will be shared with third parties. See section 6 for more details.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites, and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.1 As a data subject, you have the following rights under the Data Protection Regulations:

• The right to be informed about Our collection and use of personal data;
• The right of access to the personal data we hold about you;
• The right to rectification if any personal data We hold about you is inaccurate or incomplete;
• The right to be forgotten i.e. the right to ask Us to delete any personal data We hold about you;
• The right to restrict processing of your personal data;
• The right to data portability;
• The right to object to Us using your personal data for particular purposes; and
• Rights with respect to automated decision making and profiling.

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us. You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

5. What Data Do We Collect?

• 5.1 We do not collect any personal data from you when you visit Our Site.
• 5.2 If you send Us an email or use the contact form on the Site, We may collect your name, email address, and any other information you choose to provide.
• 5.3 If you contact Us for advice about your debts, We will collect information relating to your debts, financial situation, and personal circumstances. This may be carried out over the phone, and we will retain a copy of the call recording.
• 5.4 Where we act as a Lead Generator, we will collect and process the details you enter into our online form, such as your name, contact details, and basic details about your debts.

6. How Do We Use Your Data?

6.1 Any personal data collected will be processed and stored securely for no longer than necessary. We will comply with our obligations under the Data Protection Regulations at all times.

6.2 If you contact Us via the Site, We may use your data as follows:

• To reply to your email;
• To keep a record if we have referred you to another provider;
• To send you details of our services that may interest you.

7. Legitimate Interest

Where we use legitimate interest as the basis for processing your data, we ensure that we can demonstrate compelling legitimate grounds for doing so. You have the right to object to our use of your personal data where we use legitimate interest as the basis of processing.

8. How and Where Do We Store Your Data?

• 8.1 We only keep your personal data as long as necessary.
• 8.2 Your data will only be stored in the UK.
• 8.3 Data security is important to Us, and we have implemented appropriate measures to safeguard your data.

9. How Can You Access Your Data?

You have the right to request a copy of any personal data We hold about you. Please contact Us for more details.

10. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email or by post. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

11. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on Our Site, and you will be deemed to have accepted the terms on your first use of Our Site following the alterations. We recommend that you check this page regularly.